Terms and Conditions

Last updated: 27 October 2026

By using Pointy (the app or the website), you agree to these terms.

For customers

Only participating shops can give points, and each point is worth a 10-piaster discount.
Each batch of points can be spent at the places the shop has chosen (the shop itself or its branches), and has an expiry date shown in the app. Points are lost after that date.
Points are a discount on purchases. They cannot be exchanged for cash or transferred to another account.
If you return purchases you earned points on, those points are cancelled. If you have already spent them, the shop may ask you to pay their value.
Any manipulation of points may lead to the account being suspended and the points cancelled.

Product requests, messages and ratings must be genuine and respectful. Abuse, advertising and unlawful content are not allowed.
We may hide a rating or close a conversation that breaks these rules.
The shop is responsible for its products, its prices and how it deals with you. Pointy is an intermediary that makes communication and points easier.

The annual subscription is charged per branch and paid in advance, and all branches are managed from one merchant dashboard. Every new shop gets a free trial period for its first branch. One week after the subscription ends, adding points stops and the shop disappears from search, while customers can still spend their points there.
A branch added part-way through the subscription year pays only for the remaining part of the shop's year, and starts working once the payment is confirmed.
Each branch comes with one cashier. At the shop's request, we may raise a branch's number of cashiers at no extra cost.
The value of the points a shop gives is charged to the shop by the platform, and is credited back when the points are spent at that shop. The value of points that expire unspent is split between the shop and the platform.
A shop must pay what it owes. If the amount owed exceeds the credit limit, adding points stops until it is paid.
Payment is by transfer, and is activated once we confirm it has arrived. Subscriptions, Featured and campaigns are not refundable after activation, unless a campaign reaches fewer people than were paid for.
WhatsApp campaigns must be genuine offers. Their content is reviewed before sending, and we may refuse any campaign.
A shop is responsible for its employees and their permissions, and for any action taken with their accounts.
Customer data shown to a shop may be used only to serve those customers, and must not be passed to anyone else.

We try to keep the service running at all times, but it may stop during maintenance or for reasons beyond our control.
We may suspend any account that breaks these terms.
We may change these terms, and will update the date above. Continuing to use the service after a change means you accept it.
These terms are governed by the laws of the Arab Republic of Egypt.
Contact: support@point-y.com.